Terms

GoodRep Terms of Service

GoodRep (goodrep.io) is operated by Reputation Management, Ltd., the legal entity that provides the service. These Terms of Service ("Terms") govern your access to and use of GoodRep. By creating an account or using the service, you agree to these Terms.

1. Using GoodRep

GoodRep is provided to help businesses monitor, manage, and report on their online reviews and reputation. You may use the service only for lawful business purposes and in accordance with these Terms.

2. Accounts and security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
You agree to notify us promptly if you become aware of any unauthorized access to your account or data.

3. Subscriptions and billing

Paid plans are billed through Stripe according to the plan and billing cycle you select.
Unless canceled, subscriptions renew automatically at the end of each billing period.
You can change plans or cancel from within the billing section of the app; changes take effect at the end of the current period, unless otherwise stated.

4. Referral program

GoodRep may operate a referral program from time to time. When available, you may receive a shareable signup link or code after you complete an in-app eligibility step (such as a successful first sync of reviews). Someone who creates a new GoodRep workspace using your link or code may be treated as referred by you, subject to our fraud-prevention rules and technical checks.

Referrer rewards. When offered, a referrer may receive account credit toward future GoodRep charges (such as via Stripe customer balance) after a referred workspace's first qualifying paid subscription invoice. Credit amounts **depend on your plan, the referred workspace's plan, and our published rules** (they are not always a full month at your own list price). Amounts, timing, and caps may change and are described in-app or in support materials where material.
Referee benefits. Referred workspaces may be eligible for a discount on the first subscription invoice at checkout when they subscribe to an eligible plan (for example a full or partial discount on the first period, depending on tier and Stripe configuration). Exact terms are set by the Stripe coupon and checkout flow we use; eligible tiers may be limited; we may change or end referee discounts at any time.
Abuse. We may deny or reverse rewards for self-referrals, duplicate accounts, coordinated fraud, exceeding velocity limits, or other misuse. We may change program rules with reasonable notice where practical.

This section is a summary. If anything here conflicts with a specific offer shown in the app or in Stripe at checkout, the offer-flow wording controls for that transaction.

5. Acceptable use

You will not use GoodRep to generate, post, or facilitate fake, misleading, or incentivized reviews.
You will not attempt to reverse engineer, probe, or disrupt the service or the third-party APIs it connects to.
You will comply with the terms of the platforms you connect (including Google, Yelp, Facebook, and others).

6. Data, privacy, and third-party services

Our collection, use, and sharing of personal data is described in the GoodRep Privacy Policy. By using the service, you acknowledge that we process data as described there and rely on providers such as Vercel, Supabase, Stripe, Nango, and Resend to operate GoodRep.

7. Termination

You may stop using GoodRep at any time and can cancel your subscription from within the app.
We may suspend or terminate access if you materially violate these Terms, abuse the service, or create security or legal risk.

8. Data deletion and Facebook Login

You can request deletion of your GoodRep account and associated personal data at any time by emailing support@goodrep.io from the email address associated with your account. We will delete or anonymize account-level data within a reasonable period, subject to retaining information required for billing, security, or legal obligations.

If you connected GoodRep using Facebook Login, you can also revoke our access from your Facebook account settings (under Business Integrations or Apps and Websites). Removing the integration in Facebook does not automatically delete data stored in GoodRep, so please contact us at support@goodrep.io to complete any deletion request.

9. Disclaimers and limitation of liability

GoodRep is provided "as is" without warranties of any kind. To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages, or for loss of profits or revenue, arising from your use of the service.

10. Changes and contact

We may update these Terms as the product evolves. When we make material changes, we will update the date on this page and, where appropriate, notify you in the app or by email.

If you have questions about these Terms, contact us at support@goodrep.io.