GoodRep Terms of Service

4. Referral program

GoodRep may operate a referral program from time to time. When available, you may receive a shareable signup link or code after you complete an in-app eligibility step (such as a successful first sync of reviews). Someone who creates a new GoodRep workspace using your link or code may be treated as referred by you, subject to our fraud-prevention rules and technical checks.

• Referrer rewards. When offered, a referrer may receive account credit toward future GoodRep charges (such as via Stripe customer balance) after a referred workspace's first qualifying paid subscription invoice. Credit amounts **depend on your plan, the referred workspace's plan, and our published rules** (they are not always a full month at your own list price). Amounts, timing, and caps may change and are described in-app or in support materials where material.
• Referee benefits. Referred workspaces may be eligible for a discount on the first subscription invoice at checkout when they subscribe to an eligible plan (for example a full or partial discount on the first period, depending on tier and Stripe configuration). Exact terms are set by the Stripe coupon and checkout flow we use; eligible tiers may be limited; we may change or end referee discounts at any time.
• Abuse. We may deny or reverse rewards for self-referrals, duplicate accounts, coordinated fraud, exceeding velocity limits, or other misuse. We may change program rules with reasonable notice where practical.

This section is a summary. If anything here conflicts with a specific offer shown in the app or in Stripe at checkout, the offer-flow wording controls for that transaction.

6. SMS and messaging

When you use any GoodRep feature that sends SMS or similar outbound messages to consumers on your behalf (including when such features are provided through an integration or our infrastructure), the following applies. Many businesses collect permission through a web-based opt-in (for example a form or checkout step on a website); any method you use must still meet the consent standards below.

• Web-based opt-in. If you collect consent online (including on your own site, in an appointment or purchase flow, or through a web consent experience we provide in GoodRep when available), it must be affirmative: the consumer takes a clear action (such as selecting a separate checkbox or button labeled for SMS) after seeing disclosures that name your business, explain that they agree to receive text messages for review or feedback requests (and any other purposes you will use the number for, if applicable), note that message frequency may vary or give an approximate frequency, state that message and data rates may apply, and explain how to opt out (for example replying STOP). Consent must not rely on pre-checked boxes or bundled language that hides SMS among general marketing terms. Collect and retain a timestamped record of the consent (including what was shown and the action taken).
• Prior express consent required. You must obtain and retain clear, documented permission from each recipient before initiating automated texting, including GoodRep-assisted review-reminder workflows, consistent with carrier requirements and industry guidance, whether consent was collected on the web or through another lawful channel. Purchased lists, automated scraping of phone numbers, and consent obtained through deception or coercion are not allowed.
• Your responsibility. You are solely responsible for your messaging program: consent capture and proof, message content, frequency, identification of your business, honoring opt-outs (such as reply STOP), and compliance with the Telephone Consumer Protection Act (TCPA) and other applicable federal and state laws, and any registration or campaign requirements imposed by carriers or regulators. We may suspend messaging features if we believe you are violating these obligations or putting the service or other customers at risk.
• Truthful, scoped use. Messages must accurately reflect your identity and the purpose for which consent was obtained. You will not use GoodRep to send harassing, misleading, or illegal content, or to circumvent platform or carrier rules.
• Processors and carriers. Delivery may rely on third parties (such as messaging providers). You agree that we may pass messages and related data to those providers as needed to operate the feature, as further described in our Privacy Policy.