Support
Get help with GoodRep
Find answers to common questions or reach out to our team.
Contact us
For billing, technical issues, or feature requests, email us at support@goodrep.io. We typically respond within one business day.
Frequently asked questions
Getting started
How do I connect Google Business Profile?
From your dashboard, click "Connect Google Business Profile." You'll be redirected to sign in with the Google account that manages your business profile. Select the location(s) you want to sync, then return to GoodRep. After connecting, use "Sync now" to pull in your locations and reviews.
Why aren't my reviews syncing?
Make sure you've connected Google, Facebook, or added your Yelp business, and that you've run a sync. If locations appear but reviews don't, the platform may have delayed or restricted access. Try syncing again in a few hours. If it persists, contact support and we can investigate.
Billing
Where do I manage my subscription?
Go to the Billing page in your dashboard. From there you can view your plan, update payment method, or manage your subscription via the Stripe customer portal.
Automation & reviews
How do AI reply drafts work?
In the Reviews page, click "Suggest reply" on any review to generate an AI draft. You can edit it before copying or approving. Set your brand voice in Account to guide the tone. With auto-draft enabled in Automation, new reviews get drafts automatically after each sync.
How do I get my Google review link?
Go to Automation → Review request links. For Google locations, you'll need to add your Google Place ID. Find it from your Google Maps business URL (the part after "place_id="). Paste it into the field and save to get your direct review link.
Analytics
How do I read my analytics?
Go to Analytics in your dashboard. You'll see rating trends, response rate, average response time, and review volume over the last 12 weeks. Add competitors to compare your rating. Download a PDF report for sharing or records.
Related articles
- Where to Set Up Your Business Online – Step-by-step guide to platforms that matter
- Why Online Reviews Matter – How reviews drive real-world revenue
- GoodRep vs. other tools – Pricing and feature comparison
Other resources
- Privacy Policy – How we handle your data
- Terms of Service – Usage terms
- Security – How we protect your data